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- What are the available payment methods?
- How long should I complete my payment when my order has been approved?
- What happens if your company hasn't received the FPX payment confirmation, but I have received my FPX payment confirmation. What should I do?
- While making payment using FPX, I have received an error/ unsuccessful message. However, the money has been deducted from my bank account. What should I do?
- Where can I collect the physical foreign currency notes?
- How to collect the physical foreign currency notes at the selected branch?
- Who can collect the physical foreign currency notes?
- Can I update the collector’s details after I have completed the order?
- What if I failed to collect my order on the selected date while ordering online?
- Can I cancel my order before any payment made?
- How can I cancel my order after the payment has been made, but has yet to collect my booked currency?
- Is there any fees if I cancel the order after the payment is made online?
- Can I cancel the transaction after I collected my booked currency? How is the total refund amount calculated?
- When and how can I get back my refund after I have successfully cancelled the order?