Knowledge Base Search Knowledge Base by Keyword Search General What's the Online currency booking service? Is there any ordering fee or service charges imposed in order to make an online order? Ordering Related Can I request specific currency note denominations? Is there any cut-off time for making any Booking? My order status is “Pending Approval”. What does this mean? What additional information do I need to provide? How many days ahead do I have to make an online reservation? ePayment Related What are the available payment methods? How long should I complete my payment when my order has been approved? What happens if your company hasn't received the FPX payment confirmation, but I have received my FPX payment confirmation. What should I do? While making payment using FPX, I have received an error/ unsuccessful message. However, the money has been deducted from my bank account. What should I do? Collection Related Where can I collect the physical foreign currency notes? How to collect the physical foreign currency notes at the selected branch? Who can collect the physical foreign currency notes? Can I update the collector’s details after I have completed the order? What if I failed to collect my order on the selected date while ordering online? Refunds Related Can I cancel my order before any payment made? How can I cancel my order after the payment has been made, but has yet to collect my booked currency? Is there any fees if I cancel the order after the payment is made online? Can I cancel the transaction after I collected my booked currency? How is the total refund amount calculated? When and how can I get back my refund after I have successfully cancelled the order? ePayment via QR Code What should I do if I overpaid while using the CurrenSeekPay's QR code payment facility?