In the event, you cannot or failed to collect the purchased currency on the selected date, please contact the branch to arrange another collection date as soon as possible. If you are unable to agree on a new date for collection, your purchased foreign currency will be “converted” back to Ringgits at the lower of …
What if I failed to collect my order on the selected date while ordering online? Read More »
You can collect them at the branch that was selected during ordering.
Please show the email from CurrenSeek that contains the order details, together with your identification document. Both of these must match with the collector’s details captured during order placement. Customer verification will be performed at the selected branch when ordering and our staff will pass the foreign currency notes to you once the verification is …
How to collect the physical foreign currency notes at the selected branch? Read More »
The collector stated in the collector’s details during ordering, must collect the physical notes at the selected branches. No third party collection is allowed. Should the details of the collector vary from the details in the system, we have the right to seek alternative documents or proceed to cancel the transaction at our discretion.
No, you are not allowed to update collector’s details after order completion. Hence, it is highly advisable to thoroughly check your details before confirming your order.
