What if I failed to collect my order on the selected date while ordering online?

In the event, you cannot or failed to collect the purchased currency on the selected date, please contact the branch to arrange another collection date as soon as possible. If you are unable to agree on a new date for collection, your purchased foreign currency will be “converted” back to Ringgits at the lower of original “sell” rate or the prevailing “buy” exchange rate and it will be subject to a fee of RM5 to cover bank charges.