You will be refunded within 14 working days after the cancellation date. Our staff will inform you once your refund is ready for collection at the respective branch.
Category: Refunds Related
Yes. There will be a cancellation fee of RM5 to cover bank charges.
Any refunds will be treated as a buying back transaction and the total refund amount will be calculated based on the lowest exchange rate by comparing the original sell rate quoted during ordering and our spot buying exchange rate on the date of cancellation.
If you wish to cancel your prepaid order, you should make a request by completing the Refund Request Form (available here) and emailing us at firstname.lastname@example.org, or alternatively, providing the selected branch when ordering the printed copy of the form within 1 working day after the payment has been made.
Yes. You can cancel your order at any time before or after our staff send you the payment request. However, your order will automatically be cancelled if any payment is not received on the day of ordering.